We are seeking an IT Support Technician to provide first-line technical support across the organization. You’ll troubleshoot hardware, software, and network issues, assist with device setup, manage user accounts (e.g., Microsoft 365, Active Directory), and support onboarding/offboarding processes.
Key Responsibilities:
Respond to support requests via phone, email, and ticketing system
Troubleshoot issues with desktops, laptops, printers, and mobile devices
Maintain IT asset records and escalate complex issues as needed
Document fixes and contribute to the internal knowledge base
Requirements:
1–2 years of IT support experience (internships welcome)
Strong knowledge of Windows OS and Microsoft 365
Basic networking skills (IP, DNS, DHCP)
Excellent communication and problem-solving abilities
Preferred: CompTIA A+ or similar, experience with ticketing systems and remote tools.
